1. Overview
This Service Level Agreement (“SLA”) describes the service availability, support expectations, and operational commitments for iBankData APIs, dashboard, and related services.
2. Service Availability
iBankData aims to provide reliable API access and platform availability. We make commercially reasonable efforts to maintain stable service operation.
Availability may vary depending on infrastructure providers, third-party services, network conditions, maintenance, and other factors outside our direct control.
3. Maintenance
We may perform scheduled or emergency maintenance to improve security, reliability, performance, or platform functionality.
Where practical, we will provide notice of scheduled maintenance that may materially affect service availability.
4. Support
Support requests may be submitted by email at [email protected].
We aim to respond to support requests as quickly as reasonably possible, based on the severity and complexity of the issue.
5. API Performance
API response times may vary depending on request volume, endpoint type, network latency, upstream services, and infrastructure conditions.
Users are responsible for implementing appropriate retries, timeouts, caching, and error handling in their applications.
6. Rate Limits and Quotas
API access is subject to plan-based rate limits, burst limits, and monthly usage quotas. Requests exceeding these limits may be rejected, throttled, or delayed.
Current usage and limits may be viewed from the user dashboard.
7. SLA Exclusions
This SLA does not apply to downtime, errors, or service interruptions caused by:
- User-side network, application, or configuration issues
- Invalid, expired, revoked, or missing API keys
- Exceeded quotas or rate limits
- Scheduled or emergency maintenance
- Third-party service provider outages
- Force majeure events or circumstances beyond our control
- Misuse, abuse, or unauthorized use of the platform
8. Service Credits
iBankData does not currently offer automatic service credits, refunds, or compensation for downtime or degraded performance unless expressly agreed in a separate written agreement.
9. Changes to This SLA
We may update this Service Level Agreement from time to time. Changes will be posted on this page with an updated revision date.
10. Contact
Questions regarding this SLA may be sent to: [email protected]